Terms of Use

Terms & Conditions

 

BOOKING CONFIRMATION

 

To confirm and secure your booking

a non-refundable deposit of 25% of

your minimum spend is required 7 days

of receiving your confirmation. This

deposit will be credited towards your

total spend. An additional 50% of the

booking amount is due 60 days before

your event, with the remaining 25%

required 21 days prior to your event.

 

Please note that credit card payments

will incur a surcharge of 1.7% for MasterCard

and Visa, and 2% for American Express.

 

CANCELLATION POLICY

 

Once a booking has been confirmed,

all payments made are non-refundable.

While we will do our best to accommodate

changes in dates, any complete

cancellations will result in forfeiture

of the full deposit and any additional

payments made. All cancellations must

be confirmed in writing to The Palms.

 

Cancellation fees are as follows:

 

• Cancellation made 60 days or less before to the wedding or event: 50% of the minimum spend will be forfeited

• Cancellation made within 21 days
of the wedding or event: all payments outlined on the invoice will be forfeited.

FINAL NUMBERS & MENU SELECTION

 

We require your final guest count and

menu selection at least 21 days before

the event. Once confirmed, these numbers

will be considered final, and the final

invoice will be issued for payment.

Catering will be based on this confirmed

number, which will be the minimum

charge, regardless of any last-minute

cancellations.

 

DAMAGES / PUBLIC LIABILITY

 

The organisers or hosts are fully

responsible for any damage or loss to

The Palms Sydney’s property, fixtures,

or fittings caused by themselves, their

guests, subcontractors, or contractors.

To cover potential damages, a credit

card bond is required at the time of

booking. Additionally, all contractors

and subcontractors involved in your

event must have valid public liability

insurance, with a copy of their policy

provided before their arrival.

 

SURCHARGE

All Sunday events incur a 10% surcharge,

while events on public holidays are

subject to a 15% surcharge.

 

FOOD & BEVERAGES

 

As a fully licensed venue,

The Palms does not permit outside

food or beverages. Please be aware

that our food and beverage packages

may vary seasonally. Any changes to

your chosen menu will be communicated

to you well in advance of your event.

All dietary requirements and allergies

must be communicated at the time

of final numbers.